RESERVATIONS
All appointments require a reservation. A card number is required to hold all reservations. An appointment is not confirmed until a card number is provided.

We recommend that you reserve time at the spa with as much time as possible, with no less than 3 days notice. All services are subject to availability.

Spa Treatments, Services and prices are subject to change without notice.
If you are running late for an appointment, kindly notify the spa by calling 516.625.0019

CANCELLATIONS
All appointments will be required to provide a card number in order to hold a reservation. 
As our business hours are by appointment, time that is set aside is done so especially for you.

We uphold a strict 24 hour cancellation policy- should guests need to cancel an appointment, the Spa must be notified with at least 24 hours advance, otherwise, there will be a charge:

In the event that guests give LESS THAN 24 HOURS NOTICE, the following charge applies:
- 50% of package or service price
- For example, if cancelling a 60 minute massage, the charge will be $60 (120 x .50)

In the event that guests MISS an appointmentthe full amount of the package will be charged.

For guests holding a gift certificate, the certificate will be used in lieu of payment.


PAYMENTS
Payments may be made with cash (exact change only), Visa, MasterCard, American Express or Discover

GIFT CERTIFICATES
Gift certificates are non-refundable. Gift certificates expire 5 years from issue date (except Special Deals, which expire 1 year from issue date). If a certificate is not used within 12 months of issue date, a charge will apply.

We do accept SpaWish and SpaFinder gift cards, though, they may not be used for 'The Sweets', 'The Getaway' or any services from our 'Specials' menu

GRATUITIES
Gratuities are not included in the listed price of all Services and Treatments. Gratuities are at the sole discretion of the guest