FREQUENTLY ASKED QUESTIONS
When are you open?
We are open Tuesday-Sunday, by appointment. We are closed on Monday.
How early should I arrive?
If you have never filled out an intake form with us, please arrive about 5 minutes prior to the start of your scheduled appointment.
Do you accept payments by credit or debit cards?
Yes. We accept payments with Visa, MasterCard, American Express and Discover. If you prefer to pay in cash, be sure to bring the exact amount.
How far in advance should I book an appointment?
Please allow no less than 3 days to schedule an appointment. As our team of professionals are independent contractors, we need time to ensure your appointment is adequately staffed.
Do you only offer services for couples? What if I want to bring my mom?
Our services can be shared with anyone! You are more than welcome to book services with friends, sisters, brothers, moms, dads etc or you can certainly enjoy on your own.
I'm flying solo, what if I'd like to schedule a massage today?
While we do ask for a few days notice, an appointment for one guest scheduled on the same day for massage therapy is possible- please call ahead for availability.
I'd like to get some services with a few friends- is that possible?
Sure! We can accommodate groups up to 4 guests. When scheduling an appointment for more than 2 people, give at least one week's notice.
Can I take a shower after my service?
Yes- however, an add-on of time must also be added to the end of your service. This allows us to schedule Spa space and all guests's time appropriately.
Is there parking available?
Yes, there is parking available in the rear of 14 Tower Pl (our entrance is also in the rear of the building). For those traveling in separate vehicles- parking is limited to two spaces, thus, any additional vehicles may be parked in any of the town's municipal lots, all of which are walking distance from the Spa.
If I'm late, can I still have the full time as originally scheduled?
We understand surprises happen and you may be running late for an appointment- when we are able to honor the full length of your service/s, we most certainly will. This may not always be the case and we may need to end as scheduled in order to accommodate subsequent appointments and our professionals' time. If necessary, your service/s may be shortened accordingly. When late, you will be charged for the appointment as scheduled.
Do you accept Spafinder/Spawish gift cards?
Yes, we accept Spafinder and Spawish gift cards; however, they may not be used for 'The Sweets', 'The Getaway' or any services from our 'Specials' page.
I have a gift certificate that is over a year old- can I still use it?
Yes, gift certificates are valid for 5 years from the issue date (unless otherwise noted). There will be a charge for gift certificates not used within 12 months of the issue date.